Terms

Last updated: 10 November 2026

Using Pianito

Start Learn LLC provides Pianito for learning music through short lessons, games and a piano interface. Use the service lawfully and keep your account credentials secure. If you are below the age required to enter a contract or consent to account creation in your country, a parent or guardian must authorise and supervise use.

Learning and compatibility

Pianito is an educational practice tool. Progress depends on practice and no particular learning result is guaranteed. USB MIDI and app pauses depend on your device, instrument, adapters, operating system and permissions. The web app cannot block other apps. Emergency, phone and settings functions should remain available. You can disable the optional pause feature.

Free, Premium and Family

The free starter curriculum and features may evolve. Premium adds the benefits described at checkout. Family permits an owner and up to four additional accounts; each keeps separate progress. Access depends on the owner’s active subscription. The owner may remove up to three members per rolling 365-day period; members may leave. Changing a family code invalidates its previous invitation code. Family membership does not cancel an existing personal subscription.

Price, renewal and cancellation

The relevant store or Stripe checkout displays the currency, price, billing period, renewal conditions and any trial before you confirm payment. Subscriptions renew unless cancelled through the original billing provider. Cancellation normally stops future renewal while access continues to the end of the paid period. Refunds, withdrawal rights and billing disputes follow applicable consumer law and the provider’s process; mandatory consumer rights are not waived. No trial or discount is promised unless displayed at checkout.

Withdrawal and digital services

Where a statutory withdrawal right applies, it remains available unless the legal conditions for its loss have been met, including any required express consent and acknowledgement. For store purchases use the store’s refund process; contact us for web purchases. These terms do not exclude statutory guarantees or remedies for digital content and services.

Your content and our content

You retain rights to information you provide. Our brand, illustrations, app and lesson materials are protected by intellectual-property law. You may use them for personal learning within the service, but may not resell, redistribute or misuse the service.

Availability and responsibility

We aim to provide a reliable service but maintenance and outages can occur. We may restrict accounts that abuse the service, with notice where appropriate. Nothing here excludes liability that cannot legally be excluded or limits mandatory consumer protections.

Account deletion

You can request deletion in the app or using the account-deletion page. Deletion is separate from subscription cancellation. Cancel in the original store or billing portal to prevent renewal. We retain only records required for lawful purposes as explained in the privacy notice.

Contact and disputes

Contact the support address below first so we can help. Applicable mandatory consumer and data-protection rights in your country of residence remain protected. Material changes to these terms will be communicated appropriately.

Published by Start Learn LLC · hello@pianito.app