Privacy

Last updated: 10 November 2026

Who is responsible?

Pianito is operated by Start Learn LLC at the address shown below. Contact the privacy email in the footer for questions or requests. This notice covers the website, app and family service.

What we use and why

Account email, authentication records and a user identifier let us provide and secure your account (performance of our contract and legitimate security interests). Completed lessons sync when signed in. Placement, daily practice, instrument choices and preferences are stored on your device; limited learning preferences and progress may also be sent to our CRM to provide account support and requested emails. You can learn as a guest without creating an account.

Piano and app permissions

Touch and MIDI note events are processed to check exercises and play audio. This version does not record microphone audio. USB MIDI requires a compatible instrument, adapter and device permission. Optional app pauses process selected app identifiers and timing on your device. Android Accessibility identifies the foreground app without reading its screen content; Apple Screen Time uses its protected app-selection system. We do not upload a history of your other apps’ screen content.

Subscriptions and family

RevenueCat and your app store verify store subscriptions. Stripe processes supported web payments. We receive purchase identifiers, plan, status and expiry, not complete payment-card details. Family membership links accounts to an owner; the owner and members may see the family roster, display names and limited progress summaries. Joining does not share passwords or payment details.

Service providers and transfers

We use Google Firebase for authentication and app data, RevenueCat for store subscription management, Stripe for web billing, and the website/CRM hosting and email providers configured for this service. Data may be processed outside your country, including the United States. Where required, we rely on applicable adequacy decisions or contractual safeguards, including standard contractual clauses. Contact us for details about the safeguards and current providers. We do not sell personal data.

Email choices

Account security, welcome and billing-service messages support your account. Lessons, news and offers by email require a separate opt-in. Refusing them does not affect app access. You can unsubscribe through an email’s preference link or change the choice in your account.

How long we keep data

We keep account and learning records while needed to provide your account, then remove or anonymise them after deletion, subject to limited fraud-prevention, dispute and legal-record obligations. Billing providers may retain transaction records for their legal obligations. Backups expire on the provider’s normal rotation. Local guest progress remains on your device until cleared or the app’s data is removed.

Your rights

Depending on the applicable law, you may request access, correction, erasure, restriction, portability or object to processing based on legitimate interests. You may withdraw consent at any time without affecting earlier lawful processing, and complain to your local data-protection authority, including the CNIL in France. We normally answer GDPR requests within one month; lawful extensions may apply. We may ask for proportionate proof of account ownership.

Young learners

A parent or guardian should supervise young learners and authorise account creation where the law requires it. Family members use separate accounts; a family purchase alone does not provide parental consent for every use of personal data. Please contact us if an account was created without the required permission.

Changes

We update this notice when the service changes and communicate material changes through appropriate channels. The date above identifies this version.

Published by Start Learn LLC · hello@pianito.app